NuMark Credit Union
  • Crest Hill, IL, USA
  • Full Time

3 weeks PTO, Medical and Vision (BCBS), Dental (Delta), Flex Spending, Paid Holidays/Birthday Holiday, Education Reimbursement Plan, 401k with company match, Company paid life insurance and short/long term disability

Position Summary:

Duties are performed under the general supervision of the AVP in accordance with established Credit Union lending policies. This position helps in the turn-key coordination of all mortgage loan files. It is a position of support to the loan department. The expectations of this job are to build member relationships by providing excellent service and offering products that meet member's needs post-closing.


A high school diploma or equivalent is required; bachelors' degree is preferred. Courses in Real Estate, appraising, mortgage banking and communications would be extremely helpful.

This position also requires the following characteristics:

  • Excellent communication skills (written, verbal, listening)
  • Excellent interpersonal skills Sound judgment skills
  • Detail oriented and well organized Ability to handle multiple priorities and produce results
  • Ability to work independently as well as part of a team
  • Ability to handle frequent changes Ability to maintain confidentiality
  • Creative/Innovative problem solver High level of integrity
  • Self-motivated/takes initiative


  • Responsible for compliance to all BSA policies, procedures and regulations within area of responsibility.
  • Order, process and review all loan file documentation, i.e. appraisal, title commitment, verifications of employment, deposits, etc. for accuracy and completeness.
  • Review each loan for compliance with all regulatory and investor guidelines.
  • Review new loan files on daily basis for accuracy input from origination staff.
  • Maintain data integrity of system data fields.
  • Maintain customer service satisfaction level of 95% or higher.
  • Participate in all required training sessions to increase knowledge and ensure compliance with all regulatory and investor requirements.
  • Maintain adequate control of files to ensure compliance with all consumer protection statutes/ regulations in a defined area of responsibility.
  • Implement Bank directed policy and any changes relating to regulatory amendments.
  • Work with Residential Lenders on pipeline maintenance on weekly basis to ensure pipeline integrity.
  • Provide outstanding customer service and display positive attitude at all times.
  • Obtain "satisfactory" ratings on all compliance/ audit reviews.


  • Monitors group email for incoming new loans and preliminary disclosure requests.
  • Review information entered in origination system is complete and verify all fees are accurately disclosed on the Loan Estimate.
  • Price and lock rates for Secondary Market loans for mortgage loan originators.
  • Accurately prepare all preliminary disclosures based on product requested for new loans and email to mortgage lenders.

Post Closer

  • Sell and deliver closed loans to Freddie Mac before rate lock expiration date.
  • Ensure all required documentation is included in final loan for booking.

Standards of Performance:

Accuracy and timeliness are critical in providing audit support for the department. The position also requires that the employee communicate with senior management and internal auditors on a regular basis to discuss any material findings are items of concern. Confidentiality is a must for this position. Must support the Credit Union's quality service philosophy to membership and staff alike.

In Summary:

This position description is not intended to be all-inclusive. Employees may be expected to perform other reasonably related business duties as assigned by their immediate supervisor or other management personnel as required. This organization reserves the right to revise or change job responsibilities as the needs arise. This job description does not constitute a written or implied contract of employment.


NuMark offers 3 weeks of paid time off, time off for volunteer opportunities, medical benefits, a 401K plan with matching, and assistance with continuing education and furtherance of higher education.


NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. We are dedicated to treating our members like family and helping them save money, so they can achieve their financial dreams.


Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

NuMark Credit Union
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